Dexciss Technology - How to raise Ticket in Dexciss Customer Portal

To raise a ticket in the Dexciss Customer Portal, please Follow these steps:

Step-1 : Click on the link https://www.dexciss.com.

Step-2 : Click on Support Button.

Step-3 : See list view, Click on Customer Portal.

Step-4 : Enter registered email address and password.

Step-5 : Click on Submit Button.

Step-6: Once you are logged in, click on the "Create New" button.

Step-7 : Select the type of ticket template you want to create(e.g., Functional issue, billing issue, etc.).

Step-8 : Enter a brief summary of the issue you are facing in the "Subject" field.

Step-9 : In the "Description" field, provide a detailed description of the problem you are encountering and other fields needed.

Note : You can also include any relevant screenshots or attachments to help the support team better understand the issue.

Step-10 : Finally, Click on the "Submit" button to create the ticket.

Step-11 : Check Ticket Details(Ticket number, Subject and description ) and You will receive a confirmation email with a ticket number, which you can use to track the status of the ticket.

Some other Details:

1. In some cases customer itself took solution for the ticket, Took Solution from support team directly or No need of CR/Resolution For the Ticket. Use this Close button.

1. If Ticket not resolved completely or Facing the same issue repeatedly, want to Reopen the Ticket. Use Reopen Ticket Button.

1. A button or features that displays the status of All Tickets.

     Customer will able to view all tickets by filtering like "All tickets" in the system.

1. Similarly, the Button Open Tickets.

   Filter to open tickets in the list view to see, which not resolved and under developing tickets.  

1. The Button Closed Tickets.

    Filter to closed tickets in the list view to see, which already resolved tickets.

1. Here is the useful tool "Email Chat Box" for facilitating real-time communication between customer and support teams. When Ticket raised in the portal, a chat box can help improve the customer support experience to quickly and easily connect with support agents, ask question, and receive assistance.